Customer Service Specialist
ICE Cobotics ICE Cobotics Zeeland, MI Zeeland, MI Full-time Full-time $20 - $25 an hour $20 - $25 an hour 22 hours ago 22 hours ago 22 hours ago Do you love customer service and collaborating across teams and departments? Join our Customer Service team! The Customer Service Team at ICE Cobotics (cobots are collaborative robots) is the face of the company.
This team is responsible for working with our customers, establishing trusted relationships, and providing polite, professional communication and service that meets and exceeds customer expectations.
Our Customer Service Team members collaborate across departments, with customers, and are some of the most detailed and organized people in the company.
They are passionate about delivering exceptional service, collaborating across the company, and staying on top of the details.
As a member of our Customer Service Team, you'll learn the ins and outs of our technology and equipment and master the art of helping our customers.
If you are energetic, motivated, love going above and beyond for customers, enjoy learning new things and improving your skills, and passionate about your work and helping customers achieve success, read further for more details! DETAILS:
Our Customer Service Team members serve as the primary point of contact for our customers and manage correspondence via email, social media, phone, and other avenues.
You will also collaborate with ICE Cobotics teammates to improve processes and interactions to enhance the customer experience.
Key
Responsibilities:
Utilize active listening skills, embrace customer concerns with empathy and acceptance, respond in a calm and genuine tone of voice, and identify customer needs.
Become a trusted partner by delivering knowledgeable, polite, timely and consistent communication with customers.
Create a connection and develop a rapport with customers to provide outstanding, personalized service.
Develop a thorough understanding of ICE Cobotics' products and services, be open to learning new information and strive to be current with updates to the company's products, services, and procedures.
Our industry is always changing, it is important to be willing to learn, adapt, and grow in this role.
Respond to customer inquiries in a timely and consistent manner, be solution-oriented, clearly communicate expectations, and be empowered to take action to resolve customer issues effectively.
Collaborate across departments to provide exceptional, up-to-date, and knowledgeable support to customers.
Coordinate and process sales orders/returns according to department standards by corresponding with customers, sales team members, warehouse team members and logistics carriers.
Follow through to ensure that customer expectations/deadlines are met.
Document all account activity in CRM system.
Accurately link and categorize cases upon closure to help inform the team regarding root cause of the customer's contact, to better serve customers in future.
Provide support to billing and invoicing processes.
Utilize systems and tools to maintain and generate reports for both internal and external customers.
Participate in the development of scalable processes for the department.
Provide support to Sales, Service, and Marketing team efforts to develop communication/marketing plans and engagement strategies by sharing in-depth knowledge of ICE Cobotics' customer base.
Experience, education, and skills needed for the role:
High School Diploma and a minimum of 2 years of customer service experience.
Associate's or Bachelor's Degree in Business, Communications, or related field is a plus.
Customer Service experience in a manufacturing environment preferred.
Extremely motivated individual who is passionate about their work and helping our customers achieve success.
Talent for communication (verbal & written) Comfortable and confident speaking on the phone Able to work independently as well as part of a team to meet common objectives.
Willingness to learn, adapt, and work on professional growth.
Excellent problem-solving skills, solutions-oriented Attention to detail Strong listening skills Empathy - ability to put yourself into the customer's shoes & understand their perspective.
Creative thinker Sense of urgency Strong organizational skills with the ability to multi-task Proficient using Microsoft Office Suite.
CRM and Social Media platform experience helpful.
Tech savvy Physical Requirements Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ICE Cobotics is a global cleaning technology and equipment company with a mission to improve wellbeing worldwide.
We are innovators who continue to introduce new technologies and equipment that push boundaries in the cleaning industry, including being the first in the industry to use the subscription model which allows us to provide exceptional service and products to customers.
Our headquarters is in Hong Kong, and we have teams throughout China, Europe, and the United States.
We are a diverse and growing company looking for individuals with a passion to lead and grow with our Zeeland, MI - based team.
Find out more about us on our website:
us.
icecobotics.
com Job Type:
Full-time Pay:
$20.
00 - $25.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Zeeland, MI 49464:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This team is responsible for working with our customers, establishing trusted relationships, and providing polite, professional communication and service that meets and exceeds customer expectations.
Our Customer Service Team members collaborate across departments, with customers, and are some of the most detailed and organized people in the company.
They are passionate about delivering exceptional service, collaborating across the company, and staying on top of the details.
As a member of our Customer Service Team, you'll learn the ins and outs of our technology and equipment and master the art of helping our customers.
If you are energetic, motivated, love going above and beyond for customers, enjoy learning new things and improving your skills, and passionate about your work and helping customers achieve success, read further for more details! DETAILS:
Our Customer Service Team members serve as the primary point of contact for our customers and manage correspondence via email, social media, phone, and other avenues.
You will also collaborate with ICE Cobotics teammates to improve processes and interactions to enhance the customer experience.
Key
Responsibilities:
Utilize active listening skills, embrace customer concerns with empathy and acceptance, respond in a calm and genuine tone of voice, and identify customer needs.
Become a trusted partner by delivering knowledgeable, polite, timely and consistent communication with customers.
Create a connection and develop a rapport with customers to provide outstanding, personalized service.
Develop a thorough understanding of ICE Cobotics' products and services, be open to learning new information and strive to be current with updates to the company's products, services, and procedures.
Our industry is always changing, it is important to be willing to learn, adapt, and grow in this role.
Respond to customer inquiries in a timely and consistent manner, be solution-oriented, clearly communicate expectations, and be empowered to take action to resolve customer issues effectively.
Collaborate across departments to provide exceptional, up-to-date, and knowledgeable support to customers.
Coordinate and process sales orders/returns according to department standards by corresponding with customers, sales team members, warehouse team members and logistics carriers.
Follow through to ensure that customer expectations/deadlines are met.
Document all account activity in CRM system.
Accurately link and categorize cases upon closure to help inform the team regarding root cause of the customer's contact, to better serve customers in future.
Provide support to billing and invoicing processes.
Utilize systems and tools to maintain and generate reports for both internal and external customers.
Participate in the development of scalable processes for the department.
Provide support to Sales, Service, and Marketing team efforts to develop communication/marketing plans and engagement strategies by sharing in-depth knowledge of ICE Cobotics' customer base.
Experience, education, and skills needed for the role:
High School Diploma and a minimum of 2 years of customer service experience.
Associate's or Bachelor's Degree in Business, Communications, or related field is a plus.
Customer Service experience in a manufacturing environment preferred.
Extremely motivated individual who is passionate about their work and helping our customers achieve success.
Talent for communication (verbal & written) Comfortable and confident speaking on the phone Able to work independently as well as part of a team to meet common objectives.
Willingness to learn, adapt, and work on professional growth.
Excellent problem-solving skills, solutions-oriented Attention to detail Strong listening skills Empathy - ability to put yourself into the customer's shoes & understand their perspective.
Creative thinker Sense of urgency Strong organizational skills with the ability to multi-task Proficient using Microsoft Office Suite.
CRM and Social Media platform experience helpful.
Tech savvy Physical Requirements Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ICE Cobotics is a global cleaning technology and equipment company with a mission to improve wellbeing worldwide.
We are innovators who continue to introduce new technologies and equipment that push boundaries in the cleaning industry, including being the first in the industry to use the subscription model which allows us to provide exceptional service and products to customers.
Our headquarters is in Hong Kong, and we have teams throughout China, Europe, and the United States.
We are a diverse and growing company looking for individuals with a passion to lead and grow with our Zeeland, MI - based team.
Find out more about us on our website:
us.
icecobotics.
com Job Type:
Full-time Pay:
$20.
00 - $25.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Zeeland, MI 49464:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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