Senior Director Regional Stores

SUMMARY Responsible for building, owning and driving a sales and retention culture across the Spectrum Stores within assigned Region. Actively and consistently supports the efforts of their teams to engage customers in a retail environment and drive the sale and retention of Spectrum products and services. Consistently demonstrates excellent leadership and coaching skills to create a motivated work environment where employees can excel. MAJOR DUTIES AND RESPONSIBILITIES Develops strategic plans and alliances in support of Spectrum store initiatives within scope of responsibility Implements sales plans and forecasts designed to meet or exceed customer growth and revenue projections Communicates overall plans, strategies, and matrix requirements to field personnel; monitor and evaluate results Ensures the stores within assigned region contribute to the acquisition, satisfaction and retention of customers, resulting in customer and revenue growth Ensures all leaders and teams within their scope of responsibility are retaining customers through positive customer relationship building, diffusing customer escalations, utilizing strong listening skills and probing techniques to overcome objections and save/upgrade customers Ensures departmental standards regarding courtesy and productivity are maintained and that established sales quotas are met; regularly monitor customer interactions and performance metrics and provide feedback and coaching Possesses an excellent knowledge of Spectrum products, services and pricing strategies, ensuring their Spectrum stores are positioned for growth within their Region Partners with other Regional leaders to identify best practice sharing so maximum revenue growth is achieved Identifies, initiates and leads cross-functional, multi-departmental programs and teams that improve operational effectiveness and ensure attainment of revenue objectives with a focus on sales operations and metrics, including recognition and sales incentive programs Monitors their leaders and teams customer interactions and performance metrics and provides feedback and coaching Produces monthly and quarterly key sales performance indicators and prepares analysis/strategy for ongoing performance improvement Maintains knowledge of Regional competitive trends within markets and industries; recognize and address barriers Partners with Division Vice President to build budget and forecast models and monthly financialcontrols for expenses and capital for assigned Region Develops supporting budgetschedules for headcount, assigned region specific categories, and other identified categories Manages expenditures and stays within budgeted guidelines Establishes and cultivates effective cross functional relationships with multiple stakeholder groups, including operations, service delivery, product, marketing, training and business planning and pursues operational effectiveness in all areas to build a culture of success Builds a high-performing team by recruiting, training and retaining the best talent Supports the recruitment process as necessary Manages, coaches, develops and motivates their leaders and teams to achieve regional objectives Ensures their region is compliant with Spectrum cash management policy and work order controls and regular audits are performed timely Ensures all store leaders and teams within span of control are trained and managing strict enforcement of all company policies and procedures, including active participation in Charter's EEO program Models and demonstrates company values, fosters continuous learning and development, moves team forward through change and creates a positive work environment where employees are able to enhance their skills and maximize their potential through coaching, training and objective performance management, including the progressive discipline process Assists with Division Vice President functions and responsibilities and performs other duties as requested by leadership REQUIRED QUALIFICATIONS Skills, Abilities and Knowledge Ability to read, write, speak and understand English Proven ability to build a strong sales culture and high-performing teams, while demonstrating strong customer orientation in a goal and incentive based work environment Experience opening new retails stores Build good partnerships within all areas of the organization by exhibiting excellent interpersonal leadership, influencing and presentation skills Solid experience in launching and managing multiple projects simultaneously and providing status updates on their success History of identifying trends and risks and effectively communicating those to their leaders, then working with strategic leaders to develop response plans Proficiency in inventory and merchandising management In-depth understanding of wireless sales and strategy Knowledge of project management, tracking and evaluation tools in retail operations Proven ability to handle large-scale change management initiatives Expert level with personal technology, such as mobile devices and personal video platforms Education Bachelors Degree or equivalent experience PREFERRED QUALIFICATIONS Strong analytical, statistical, quantitative and deduction skills and ability to make qualitative judgments Experience in implementing sales training and leadership development programs Knowledge of process and procedure design and documentation RELATED WORK EXPERIENCE 10+ years - Leadership experience 5-7 years - Telecommunications/wireless leadership experience 12+ years - Sales experience 12+ years - Customer service experience Background as a Vice President, Sr. Director or District Manager in a destination shopping environment WORKING CONDITIONS Retail environment Exposure to moderate noise level Travel to multiple locations to monitor store operations Professional appearance and attire Validdriver's license and ability to meet Charter's motor vehicle requirements The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws. 229005BR
Salary Range: NA
Minimum Qualification
11 - 15 years

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