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Sr Manager, Store

SUMMARY Provides management for the Charter Stores within scope of responsibility. Meets and exceeds budgeted sales and revenue goals by implementing sales plans to support company wide goals. Ensures assigned Stores contribute to the acquisition and retention of customers, resulting in customer and revenue growth MAJOR DUTIES AND RESPONSIBILITIES Assist Regional Director in developing and managing sales plans to meet or exceed customer growth and revenue projections by overseeing the implementation of strategies for selling Charter products and services Communicate overall plan, strategy and matrix requirements to Store Managers; monitor and evaluate results Create an environment of continuous learning and development where employees are able to enhance their skills and maximize their potential through coaching, training and objective performance management Assist in managing store appearance and equipment inventory of all Stores within scope of responsibility, providing a consistently professional and welcoming atmosphere for customers Support Store Managers in the recruitment and training of Store personnal as necessary Ensure compliance with Cash Management Policy and work order controls, including assisting Store Management with audits Manage completion and balancing of monthly reports and complete other reporting as required Provide daily coaching and leadership to Store teams, including training, performance recognition and improvement plans Make corrective action recommendations as needed Mentor Store Managers in leading their teams Effectively manage crisis situations and escalate to Store Leadership as necessary Assist with budgeting process as needed, manage departmental expenditures within budgeting guidelines Support Store Management with maintainance of accurate files and records; overseeing building and office equipment maintenance as required Provide guidance, monitor and manage the compliance of all Company policies Assist Store Management in scheduling employee work hours and maintaining appropriate levels of staffing for all Stores within scope of responsibiity as needed Must possess mastery of Store Manager functions and assist Management teams within scope of responsibility as necessary REQUIRED QUALIFICATIONS Skills / Abilities and Knowledge Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communication in a clear, straight-forward, and professional manner Possess a self-motivated, competitive spirit and desire to manage and motivate others Carry a positive and professional demeanor Detailed orientated and a good problem solver Ability to effectively recruit and manage sales teams Travel to multiple locations Knowledge and ability to use computer and software applications Knowledge of employment laws and procedures Knowledge of general accounting and billing procedures Valid driver's licence and ability to meet Company's motor vehicle requirements Education Bachelors Degree or equivalent work experience Related Work Experience Sales experience: 6+ yrs. Customer Service experience: 6+ yrs. Supervisor experience: 6+ yrs. Sales Management experience: 4+ yrs. Cable/Telecommunications Industry experience: 3+ yrs. PREFERRED QUALIFICATIONS Skills/Abilities and Knowledge Advanced knowledge of telecommunications products and services Advanced knowledge of all functions and related tasks in the area of customer relations WORKING CONDITIONS Retail environment Exposure to moderate noise levels Travel as required
Salary Range: NA
Minimum Qualification
5 - 7 years

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